Privacy Policy

1. Introduction

Ploen Axis Co., Ltd. ("Ploen Axis", "we", "us", "our"), located at 109 Thepkrasattri Road, Rassada, Mueang Phuket, Phuket 83000, Thailand, is committed to handling your personal data responsibly and in accordance with the Personal Data Protection Act B.E. 2562 (2019) ("PDPA") and other applicable laws.

This Privacy Policy explains what personal data we collect, why we collect it, how it is used and protected, how long we retain it, and what rights you have regarding your data. It applies to data collected through our website, contact forms, email, telephone, and during service engagements.

2. Data We Collect

We collect personal data only to the extent necessary to provide our services and communicate with clients and enquirers. The categories of data we may collect include:

• Identity data: name, job title, organization name
• Contact data: email address, phone number, business address
• Enquiry and message data: content of messages sent via our contact form or email
• Technical data: IP address, browser type, pages visited (via analytics cookies, where consented)
• Engagement data: information shared during service scoping, proposals, and delivery

We do not collect sensitive personal data (such as health, financial account, or biometric data) through our website. If your service engagement requires handling of such data, separate agreements and controls apply.

3. Legal Basis for Processing

We process personal data on the following legal bases under the PDPA:

• Consent: where you have given explicit consent, such as accepting analytics cookies
• Contractual necessity: where processing is necessary to provide services you have requested
• Legitimate interests: for responding to enquiries, improving our services, and maintaining business records
• Legal obligation: where we are required to retain or disclose data by applicable Thai law

4. How We Use Your Data

• Responding to enquiries and proposals submitted through our website or by email or phone
• Delivering contracted services and maintaining records of engagement activity
• Sending relevant updates or information where you have opted in to such communications
• Improving our website and service experience using aggregated analytics data
• Complying with legal, tax, and regulatory obligations applicable in Thailand

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

5. Data Sharing

We may share personal data with the following categories of parties, strictly for the purposes described above:

• Service providers: hosting, email, and analytics platforms that process data on our behalf under data processing agreements
• Professional advisors: lawyers, accountants, or auditors where required for legal or compliance purposes
• Regulatory authorities: Thai government agencies where required by law

We require all third-party processors to maintain appropriate security measures and to use your data only for the stated purpose.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law:

• Enquiry and contact form data: up to 24 months from the last contact, unless an engagement follows
• Client engagement records: up to 7 years for accounting and legal compliance purposes
• Analytics data: up to 26 months, in line with standard analytics platform defaults
• Marketing consent records: until consent is withdrawn, plus 12 months thereafter

7. Data Protection Measures

We maintain organizational and technical measures appropriate to the sensitivity of the data we process, including:

• Encrypted data transmission (HTTPS/TLS) for all website traffic
• Access controls limiting data access to authorized personnel on a need-to-know basis
• Regular review of third-party processors for security compliance
• Internal confidentiality policies for staff handling client data

In the event of a personal data breach that is likely to affect your rights and freedoms, we will notify you and the relevant supervisory authority within the timeframes required under the PDPA.

8. Cookies

Our website uses cookies for essential functionality and, where consented, for analytics purposes. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Your Rights

Under the Thai PDPA, you have the following rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you
• Right of rectification: request correction of inaccurate or incomplete data
• Right of erasure: request deletion of your data in certain circumstances
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests
• Right to withdraw consent: withdraw consent for consent-based processing at any time, without affecting the lawfulness of prior processing
• Right to lodge a complaint: contact the Personal Data Protection Committee (PDPC) of Thailand if you believe your rights have been violated

To exercise any of these rights, contact us at privacy@ploenaxisesa. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are directed at business professionals and organizations. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by posting a notice on our website and updating the "Last Updated" date above. Continued use of our website or services following a change constitutes acceptance of the updated policy.

13. Contact for Privacy Matters

For questions, requests, or complaints regarding this Privacy Policy or our data practices:

• Email: privacy@ploenaxisesa
• Address: 109 Thepkrasattri Road, Rassada, Mueang Phuket, Phuket 83000, Thailand
• Phone: +66 76 254 893